Shipping charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
In order to serve you most efficiently, we do not offer exchanges in the traditional sense. You will receive the item you need fastest if you simply place a second order at the same time as you send us your return. Once we receive your return, we'll credit your account.
Gift Orders: If you have received a gift from DOMESTICAT that you would like to return, please include the return form for returns by mail. You will be issued a store credit for the amount of the returned products, less any discount codes or promotions used in the original order.
If your return is the result of an incorrect shipment, or a damaged or defective product, we will refund merchandise and shipping charges in original form of the sale. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise, not to exceed the published shipping rate for the weight of the package. Please contact us at firstname.lastname@example.org and we will help you exchange or return the item.
Please note that we may request for you to e-mail photos of damaged or defective merchandise or other documentation prior to accepting a damaged/defective claim.
Late Returns: Returns and exchanges received after the specified 30-day timeline will be assessed on a case-by-case basis. Products received after 30 days from the original order may be returned to the customer at their expense. If your late return is accepted, we will issue an exchange or store credit.
DOMESTICAT reserves the right to change this policy at any time.